TCI acts in compliance with relevant standards, national and international aviation regulations, and all applicable legal and other requirements within the scope of its Quality Management System. With the participation of its employees, TCI utilizes appropriate methods and resources to achieve its goals and objectives, and declares its commitment to the Quality Management System through a continuous improvement approach.

1.Customer-Oriented Service Quality
Customer satisfaction is recognized as the organization's top priority. Customer needs and expectations are understood and met at the highest level. All feedback is evaluated effectively to ensure maximum customer satisfaction.

2.Quality and Safety Focused Work
In All Processes In all processes, it delivers high-quality service and identifies the assurance of safety as the top priority. TCI adopts the principle of 'zero defects' and a maximum safety-oriented working approach at every stage, by ensuring that employees are well-trained and competent, necessary infrastructures are in place, and a continuous improvement mindset is maintained.

3.Compliance with Legal and Other Requirements
Ensures full compliance with national and international legal regulations, standards, and customer requirements related to the Quality Management System; continuously monitors and updates them.

4.Risk Based Thinking
TCI identifies and evaluates potential hazards/risks in all processes and takes the necessary measures to reduce these risks to acceptable levels.

5.Setting Goals and Continuous Improvement
TCI provides the necessary resources to achieve the Quality Management System objectives, regularly monitors, measures, and reports performance, and reviews the Quality Management System with the aim of continuous improvement, evaluates improvement opportunities, and strives to enhance performance.

6.Collaboration and Teamwork
TCI provides service with employees who know and participate in teamwork, who continuously improve themselves, who are encouraged to show their leadership, and whose needs and expectations are taken into consideration. Employees actively participate in the quality management system and contribute to continuous improvement processes.

7.Establishing Strong Partnerships with Suppliers and Stakeholders
In order to ensure long-term success and sustainable global growth, it considers the expectations of stakeholders and acts with strong cooperation and solidarity.

8.Sustainability and Social Responsibility
The quality policy is communicated to all employees and stakeholders. Efforts are made to ensure the sustainability of the quality management system's performance and to fulfill our responsibilities towards society.

MÜJDAT ULUDAĞ

GENERAL MANAGER